Privacy Policy
Privacy Policy Overview
This document outlines the privacy practices of DarkKnightCandles.com ("the Website" or "us"), focusing on how we gather, use, and share your data when you visit or make a purchase from the Website.
Contact Information
Should you have any questions about this policy, need further details regarding our privacy practices, or wish to complain, please reach out to us at support@DarkKnightCandles.com
Data Collection
Whenever you visit our Website, we collect specific data related to your device, your interactions with the Website, and information needed for your purchase transactions. We may also gather extra information if you contact our customer support. Here, "Personal Information" refers to any data that can identify you as an individual, detailed further below.
Device Information
Purpose: To ensure the Website loads correctly for you and to analyze Website usage for improvements.
Collection Method: Automatically via cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor Shopify.
Collected Data: Browser type, IP address, time zone, cookie details, site/product views, search terms, interaction with the Website.
Order Information
Purpose: To fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for potential risks or fraud, and offer product or service information based on your preferences.
Collection Method: Directly from you.
Disclosure: Shared with Shopify and related services like Google Pay, PayPal, Apple Pay, ShipStation, etc.
Collected Data: Name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
Customer Support Information
Purpose: To offer customer support.
Collection Method: Directly from you.
Minors
The Website is not designed for individuals under 18. We do not knowingly collect data from children. If you're a guardian and believe your child has provided us with personal data, please contact us to request its removal.
Information Sharing
We share your Personal Information with third-party services to assist in providing our services and fulfilling contracts with you. Examples include:
Use of Shopify for our online store operations.
Legal compliance, responding to lawful requests for information, or protecting our rights.
Behavioral Advertising
We use your Personal Information for targeted advertising or marketing communications that might interest you. This includes using Google Analytics for insights into how our customers use the Website and sharing data with advertising partners for ad targeting on other websites. You can opt out of targeted advertising on various platforms including Facebook, Google, Bing, and the Digital Advertising Alliance’s portal.
Using Your Information
Your Personal Information is used to offer services, process payments, fulfill orders, and update you on new products, services, and offers.
Data Retention
Your Personal Information is retained in our records until you request its deletion.
Automatic Decision-Making
We do not engage in fully automated decision-making with significant effects using customer data. Shopify, our processor, uses limited automated decision-making for fraud prevention.
Your Rights (GDPR)
EEA residents have rights to access, transfer, correct, update, or erase their Personal Information. Contact us to exercise these rights. Your data is initially processed in Ireland and may be transferred outside Europe, including to Canada and the USA. For GDPR data transfer details, refer to Shopify’s GDPR Whitepaper.
Cookies
Cookies are small data files downloaded to your device when visiting our Website. They improve your browsing experience and are used for various functions like remembering preferences and providing analytics. You have control over these cookies through your browser settings. The duration of cookie storage on your device varies.